Question 1

What types of cleaning services do you offer?

Accepted Answer

We offer a range of services including residential, commercial, deep cleaning, move-in/move-out cleaning, and more. Please check our [Services Page] for a full list.

Question 2

Do I need to be home during the cleaning?

Accepted Answer

No, you do not need to be home. Many of our clients provide a key or access code, and we ensure that all properties are secured after cleaning.

Question 3

Are your cleaning products safe for children and pets?

Accepted Answer

Yes, we use eco-friendly and non-toxic cleaning products that are safe for both children and pets.

Question 4

What is included in a standard cleaning?

Accepted Answer

A standard cleaning includes dusting, vacuuming, mopping, cleaning bathrooms, kitchens, and common living areas. You can customize the cleaning based on your specific needs.

Question 5

How long will the cleaning take?

Accepted Answer

The time depends on the size of your home or office and the type of cleaning requested. Typically, it takes between 2-4 hours for a standard home cleaning.

Question 6

How do I book a cleaning service?

Accepted Answer

You can book through our website, by phone, or email. We also offer recurring cleaning appointments.

Question 7

Can I reschedule or cancel my appointment?

Accepted Answer

Yes, we allow rescheduling or cancellation up to 24 hours before your appointment. Please contact us as soon as possible to make changes.

Question 8

Do you offer one-time or recurring services?

Accepted Answer

We offer both! You can schedule a one-time deep clean or set up weekly, bi-weekly, or monthly recurring appointments.

Question 9

What areas do you serve?

Accepted Answer

We provide cleaning services throughout [list areas]. If you're unsure if we service your area, feel free to contact us.

Question 10

How much does your service cost?

Accepted Answer

Pricing depends on the size of your home, the type of cleaning, and any add-ons. Please request a free estimate through our website.

Question 11

Do you offer discounts for recurring services?

Accepted Answer

Yes, we offer discounted rates for weekly, bi-weekly, or monthly services.

Question 12

What payment methods do you accept?

Accepted Answer

We accept cash, credit cards, and online payments through secure platforms.

Question 13

When do I pay for the service?

Accepted Answer

Payment is due upon completion of the service. For recurring clients, we offer automatic billing.

Question 14

What happens if I am not satisfied with the cleaning?

Accepted Answer

Your satisfaction is our priority. If you're not happy with the service, contact us within 24 hours, and we will re-clean the area at no extra charge.

Question 15

Are your cleaners insured and bonded?

Accepted Answer

Yes, all our cleaners are fully insured and bonded for your peace of mind.

Question 16

Can I request the same cleaner for each visit?

Accepted Answer

Absolutely! We try to send the same team for recurring clients whenever possible.

Question 17

What should I do before the cleaner arrives?

Accepted Answer

Itâ€™s helpful if you pick up personal items like toys, clothes, or dishes to allow the cleaner to focus on deep cleaning.

Question 18

Do you clean on weekends or holidays?

Accepted Answer

We do offer weekend appointments, but availability may vary. We are closed on major holidays.

Question 19

Do you offer deep cleaning or move-out cleaning?

Accepted Answer

Yes, we offer both deep cleaning and move-in/move-out cleaning services. These services include more detailed tasks like cleaning inside appliances, cabinets, and baseboards.

Question 20

Can I request extra services?

Accepted Answer

Absolutely! You can add extra services like window cleaning, laundry, or carpet cleaning when booking your appointment.

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